Privacy Policy

HomeRun IQ, Inc. ("HomeRun IQ", "we", "us") operates a capital management platform for property assessments and evaluations, such as reserve studies, structural integrity reserve studies (SIRS), and property condition assessments. This policy describes what information we collect, how we use it, and the choices you have. It covers our website (homeruniq.com), our web and mobile applications.

The information we collect depends on how you interact with us: as a visitor who accesses our website or applications to learn about and evaluate our services (a "User"), or as an individual associated with an organization that has signed a Customer Agreement with HomeRun IQ (a "Customer").

Information we collect from Users

We may collect personal information such as your name, email address, and other information you choose to provide to support your service experience. This can include information related to financial obligations, requirements specific to your property and its operation, and objectives and goals for the property that you share when you engage with our website or applications.

Information we collect from Customers

In addition to the information above, we ask Customers for certain information, including your name, address, property affiliation, tax identification, and other regulatory disclosures that may be required under federal and state law. We also collect account numbers and login information for accounts that you link to our services.

Information collected by the HomeRun IQ mobile app

Our mobile app is the field-capture companion to the HomeRun IQ platform: inspectors use it to collect photos, notes, and component data on-site for the property assessments your organization produces. When you use the mobile app, we collect and process the following in addition to what is described above:

Account information. You sign in with your existing HomeRun IQ account email and password. The app does not offer account creation; accounts are provisioned by your organization through the HomeRun IQ platform.

Photos and field notes. Photos you take in the app, along with their titles, notes, and on-image markup, are stored on your device and synchronized to your organization's study on the HomeRun IQ platform. They are visible to your study team the same way content added on the web is.

Location. When you take a photo, the app records the device's precise location so the photo is documented against the property being assessed. Location is captured only at the moment a photo is taken, is attached to that photo, and is not used to track you or shared for advertising.

Offline storage. The mobile app is built to work without a signal. Studies, components, photos, and edits are stored on your device while you are offline and synchronized automatically when a connection returns. Signing out removes this local data from the device.

Diagnostics. We collect crash reports and performance data so we can find and fix problems. Diagnostic data is not used for advertising.

The mobile app contains no advertising and does not use your data for third-party advertising or tracking.

Website interaction information

On our website, we record information such as browsing activity and items clicked (such as UI elements and links), together with browser type, IP address, cookie ID, and referrer URL. We use cookies and similar technologies to record information about your activity on homeruniq.com to support ongoing service improvements and our marketing.

How we use information

We use the information we collect to provide and operate the services, to set up and administer Customer accounts, to respond to support requests, to improve our products, to keep the services secure, and to meet legal and regulatory obligations. We do not sell your personal information.

How we share information

Partners. We may share the information required to become a Customer with partners solely for the purposes of allowing those partners to provide services to you. You may choose not to provide such information; however, without it you will not be able to become a Customer of HomeRun IQ.

Service providers. We use third-party providers to operate the services, including Microsoft Azure (cloud hosting and telemetry), Stripe (payments and billing), SendGrid (email delivery), Sentry (error monitoring and diagnostics), and Intercom (customer support messaging). These providers process information on our behalf and only as needed to perform their services.

Legal. We may disclose information where required by law, requested by regulatory authorities, or where we reasonably believe it is necessary to take action regarding illegal activities.

Except as described in this policy, we will not sell or share your personal data with third parties without your consent, and we maintain your non-public personal data in strict confidence.

Data security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption of data in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data retention and deletion

We retain information for as long as needed to provide the services to you or your organization and to meet our legal obligations. You can request deletion of your account and associated data by contacting us at [email protected]. Because Customer accounts belong to an organization's HomeRun IQ subscription, we may coordinate with your organization's administrator to complete the request.

Children

Our services are intended for business use and are not directed at children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Updated" date at the top of this page, and for material changes, we will provide additional notice through the services.

Contact us

Questions about this policy or your information: [email protected].